Support the B2B Buyer Revolution With Digital Content
B2B buyers have emphatically joined a revolution. They’re researching more, involving more colleagues, and even buying big-ticket packages online or via self-service.
And that revolution elevates the role of content in the sales process. Consider these research findings:
Since 2019, the average number of interactions required to make a buying decision jumped from 17 to 27 – a 59% increase, according to Forrester. The same study also found that more B2B stakeholders have joined the decision-making process: In 2017, 47% of purchases involved at least four people, while in 2021, 60% of purchases did.
As buying groups have gotten bigger, they’ve also become more self-reliant. Gartner research indicates sales teams have only about 5% of a B2B customer’s time in the buyer’s journey. Much of the rest is spent researching independently and working with their internal colleagues.
And if you think because your brand sells big-ticket items, this doesn’t apply